Shipping policy

Shipping Policy

MaterialAve.com
Effective Date: 1-1-2025

Thank you for shopping with MaterialAve.com. We strive to ensure your order is processed and shipped as quickly and safely as possible. Please read our full shipping policy below.

🚚 Processing & Fulfillment

  • Most orders are processed within 1–3 business days.

  • Custom-cut items or large freight orders may require additional handling time.

  • Once your order ships, you will receive tracking information by email or SMS (if provided).

📦 Shipping Methods

We offer a range of shipping options including:

  • Ground Shipping (UPS, FedEx, USPS)

  • LTL Freight for oversized or bulk material orders

  • Local delivery for select areas (tri-state NY/NJ)

Shipping method is determined by order size, weight, and destination.

🌍 Delivery Timeframes

Estimated delivery timeframes vary by location and method:

  • Ground Shipping: 3–7 business days

  • Freight Shipping: 5–10 business days, depending on region

  • Local delivery (NJ/NY): 1–3 business days

Please note: These are estimates and not guaranteed delivery windows.

⚠️ Shipping Damage & Liability

MaterialAve.com is not responsible for any damage incurred during transit by the shipping carrier.
We strongly recommend selecting a shipping method with insurance, especially for large or fragile items.

If your order arrives damaged:

  1. Take clear photos of the damaged item and packaging immediately.

  2. Contact the shipping carrier to initiate a damage claim.

  3. Notify us at Sales@MaterialAve.com so we can assist where possible.

📦 Shipping Insurance

  • Insurance is highly recommended for large or valuable shipments.

  • If you'd like to add insurance to your order, please let us know at checkout or contact us immediately after purchase.

  • We are not liable for lost, stolen, or damaged packages that are uninsured.

🚫 Undeliverable & Refused Shipments

Customers are responsible for providing accurate delivery information. Orders returned due to incorrect address, refusal, or non-delivery will incur:

  • Original shipping cost

  • Return shipping charges

  • Restocking fees (if applicable)

💬 Questions?

For questions about shipping, insurance options, or delivery timelines, contact us at:

📧 Email: Sales@MaterialAve.com
📞 Phone: 929-525-1619